Can the federal Marketplace contact consumers regarding their application or eligibility?

The federal Marketplace has the authority to contact consumers regarding their applications or eligibility. This is an essential part of ensuring that individuals receive accurate information and assistance as needed throughout the application process. Such communication can help clarify any ambiguities, resolve issues with submitted information, or provide important updates regarding coverage options and eligibility status.

Contacting consumers is an important mechanism for the Marketplace to maintain accurate records and ensure that individuals obtain the health coverage they're eligible for, especially as circumstances can change or additional information may be required for a proper assessment of eligibility. Hence, the federal Marketplace may reach out proactively to assist consumers in navigating their health insurance options.